GPT-powered assistant that reads inbound inquiries and drafts tailored sales replies.
Features
Intent classification on incoming messages
RAG over the company knowledge base
Draft response generator
Confidence scoring + human handoff
Conversation memory + context
Operator dashboard
Outcome
Reps draft from a contextualised starting point instead of a blank reply. Knowledge base updates feed the model without retraining.
Overview
For a B2B services firm — an AI assistant that extracts requirements from inbound messages, queries the internal knowledge base, and drafts a reply for the sales rep.
Problem
High volume of inbound inquiries, slow response times, and leads lost to delay rather than fit.
Solution
GPT-4 with a company-specific RAG layer. The model drafts; the rep reviews and sends. Edge cases route to humans automatically.
